![]() The chatbot hype cycle has been ebbing along as Natural Language Processing (NLP) and other conversational interface technologies progress. Chatbots have become the punchline for every snarky technologist feigning an understanding of where NLP, AI, and ML technologies currently stand. 2016 was going to be the year of the bot. Happily in the troughīots have been hyped for years. And that’s perhaps the best news for chatbots and enterprises in years. The truth is, to the tech world, the old-world bots are dead. So which is it? Are bots alive? Dead? Have they mutated into something else like Sam Neill’s dinosaurs in Jurassic Park? Forrester Research’s JP Gownder noted “it’s the year of AI and conversational interfaces.” So are chatbots.”ĭespite these declarations, bots in some form were all over CES. WIRED declared “Facebook’s virtual assistant M is dead. TechCrunch posited “Facebook’s Messenger Bot Store could be the most important launch since the App Store.” Less than nine months later at CES, Facebook announced M was dead. In April 2017, Facebook launched the Messenger Bot Store.
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